FAQ

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

No, the Planet Foods website is exclusively reserved for professionals. If you are an individual, go to My American Shop

Of course, contact the following number: +32470172007 or send us an email tosales@planet-foods.com

You have the choice between several payment options for your order: bank transfer, credit card, Bancontact, KBC or Belfius.

An invoice will be sent to you by email when your order is processed by our logistics warehouse.

You need at least one box per reference and your order must be at least €500 (excl. VAT).

We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.

We advise you to go to the delivery page for more information.

We offer you 2 possibilities:

• Collection via your carrier at our depot located at: Rue de l'industrie 6, 1400 Nivelles .
• Delivery support via our carriers

We invite you to consult the different delivery costs on the delivery page.

If you would like to receive our latest news and be notified of our restocks, you can sign up here . You can also visit our new products page here .

All nutritional values can be found on the product sheets, in the “nutritional declaration” section.

For any complaints, we invite you to send an email to sales@planet-foods.com. We ensure that emails are processed within 48 hours.

For any complaints, we invite you to send an email to sales@planet-foods.com. We ensure that emails are processed within 48 hours.